1 Introduction
1.1 vk-casa.gr (hereinafter the "Website") is a website for the sale of products over the Internet created by N KARANTZIS KE SIA EE - V K CASA (hereinafter the "Company"), located in Heraklion, Ulaf Palme Avenue 77 and Laskaratou, Postal Code 71409, tel. 2810320320, email:
1.2 By using the Website or the services provided by the Company, the users indicate their full and unconditional acceptance of the terms and conditions that the company has set or will set in the future.
1.3 The Company reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through its online store, in accordance with its needs and business ethics. The Company has an obligation to inform users of any modifications and changes through the Website.
2. Intellectual Property Rights
2.1. This Website is the official online store of the Company. All its content, including images, graphics, photographs, plans, texts, is the intellectual property of the Company and is protected by the relevant provisions of Greek and European law as well as by international conventions. Their appearance or exposure on the Website and in the online store will not be considered as a transfer or assignment of a license or right to use them. Copyrights of third parties, such as collaborators, cooperating bodies, suppliers of the company's products, etc., are not the intellectual property of the Company.
2.2. Any copying, digital or analog recording, reproduction, distribution, transfer, processing of the content of the Website, downloading, creation of derivative work or misleading the public about the real provider – owner of the content of the website is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content of the Website in any way or medium, for commercial or other purposes, is permitted only with the prior written permission of the Company, legal owner of the above copyrights. The logos of the supplier companies as well as the logos of the Company are their exclusive trademarks and distinguishing features and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property. The license and rights to use them remain with the relevant companies. The Company reserves all legal rights to claim any positive or consequential damages caused to it by such illegal action.
3. Information and Products Provided
3.1. The Company is committed to the quality, completeness and validity of the information available on its Website, subject to any technical or typographical errors that cannot be foreseen or have occurred unintentionally.
3.2. The Company makes every effort to accurately describe the products displayed on the Website. However, it is not responsible for any inaccurate, incorrect or incomplete description of its products or interruption of the Website due to force majeure. The Company requests each user, in the event that he finds any error or inaccuracy regarding the above, either before or after completing his order, to inform it accordingly, either by sending a relevant e-mail to
4. Company Liability
4.1. The Company is not liable to the users (customers) for damages that may arise from the execution or non-execution of their order. It does not guarantee the delivery time of the goods in cases of force majeure (indicatively, bad weather conditions, strikes, earthquake, pandemic, etc.).
4.2. The Company guarantees timely information to users of any unavailability of products.
4.3. The Company guarantees the provision of high quality services, but also making every possible effort to avoid any mistakes or failures regarding the prices or the general characteristics of the products.
4.4. The Company is not responsible for any legal or civil and/or criminal claims, nor for any damage by website visitors or third parties due to a cause, related to the operation or non-operation and/or use of the website and/or the impossibility of making available products made available by him and/or by any unauthorized interventions by third parties in products and/or information made available through him.
5. User Responsibility
5.1. Users of the Website agree that they will not use this online store to send, post, email or otherwise transmit any content that is illegal, harmful, threatening, offensive, annoying, libelous, defamatory, vulgar, obscene, libelous , is a violation of another's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to law or contractual relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary right of a third party, contains software viruses or any other codes, files or programs, designed for the purpose of interrupting, causing damage, destroying or equipping the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content is used to collect or store personal data about other users.
6. Transaction and data security
6.1. The Company recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential.
Superior online SSL security systems (4096bit) and digital certification by Lets Encrypt guarantee a safe and secure trading environment. To process your transactions with a credit card, you must follow the instructions in our online store and fill in the (secure) order form together with all the necessary accompanying documents and information (name of holder, card number, expiry date, CVV ).
6.2. The only person who has access to the user's information is the user himself and he is solely responsible for maintaining its secrecy and concealment. In case of their loss or leakage, the user must notify the Company immediately.
6.3. The user has the possibility to change his personal code (password) as often as he wishes. It is recommended to use "strong" passwords (consisting of letters and numbers) and to avoid predictable passwords (eg date of birth, etc.).
7. Privacy and Choices
7.1. During the user's visit to the Website and in order for him to order products and for the Company to be able to communicate with him, he will be asked for personal information. This personal data, which the user declares on the pages of this Website, is intended exclusively for ensuring the correct execution of his order and may not be used by any third party. The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), as ratified by N 4624/2019, any more specific national and European legislation for certain sectors, the currently applicable Greek legislation on the protection of personal data, as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA). It is noted that the Website is fully adapted to the specifications of the latest GDPR framework. For the Protection Policy and use of Cookies click here…………
7.2. The Company guarantees the protection and non-disclosure to third parties of the user's personal information and choices, which are declared by him when using the Website.
8. Order – Cancellation of Order
8.1. Orders are placed either online, through the platform on the Website, or by phone or email.
8.2. In order for the user to cancel his order, in case it has not yet been executed, he must inform the Company about this either by sending a relevant e-mail to
9. Return and Replacement of Products - Withdrawal
9.1. The user (customer) of the Website has the right to return the product purchased in the following cases:
- If the product is defective or incorrect (the user had chosen another), the user sends it back to the Company at its headquarters and at the recipient's expense and, after checking the product itself and confirming its defect, sends the user an identical product , at no extra cost.
- If for any reason the user did not like or did not like the product and he wants to buy something else, the user sends it back to the Company's headquarters at his own expense and, after the Company checks the product and confirms that it is in good condition , has the option of buying something else of equal or greater value.
- If for any reason the user wants to cancel his order and the sales contract, he has the right to withdraw from the contract, notifying the Company of his will within fourteen (14) calendar days of receiving the product and returning the product to the original its status within twenty (20) calendar days from the day of receipt, without incurring any expense, beyond the return costs. In this case, the Company is obliged to return to the user the amount of money that he has already paid to it, within thirty (30) calendar days from receipt of the product (by the user). In this case, the user must fill out the Withdrawal form found here and send it by e-mail to
This email address is being protected from spambots. You need JavaScript enabled to view it. or by post in paper form.
9.2. For all of the above cases, the products must be returned in the condition they were received by the user, complete, unused, undamaged and in their original packaging, accompanied by all documents and their original purchase receipts.
9.3. In the event that the return is not made within the above deadline or does not concern any of the above cases or is not made under the immediately above mentioned conditions, then the return is canceled and the user bears the shipping costs.
9.4. Refunds will be made in the same way as payment was made
10. Product Warranty
10.1. The products are guaranteed to be of good quality and function and comply with all legal specifications. If, nevertheless, a product, due to a material failure, presents a defect, the user has the option of replacing it, making use of the warranty that will be found in its packaging. For this reason, he should inform the Company at the latest within fourteen (14) calendar days from the day of receipt of the product and return it to the Company within twenty (20) calendar days. In this case, the transportation costs for the replacement of the product shall be borne by the Company. The above also applies in the event that the defect is discovered after a period of 14 days, as long as it is covered by the warranty period.
11. Payment Methods
11.1. Bank deposit
In the case of payment via bank deposit, you can make the transaction to the following accounts:
PIRAEUS : GR3801727540005754091513334
NATIONAL : GR8001102040000020444052508
EUROBANK: GR9602606840000510200725698
PAGRITIA: GR2408700770000000011164243
*(Please note that for your order to be shipped, the transaction must first be completed).
11.2. Credit card
You can make your transaction through your credit or debit card. Visa, MasterCard, Maestro, Diners, Amex credit cards accepted.
11.3. Pay on delivery
It is only allowed for deliveries within the prefecture of Heraklion and there is no financial charge.
11.4. Cash
It is noted that: based on current legislation, for orders whose total value exceeds €500 (including taxes and other charges) payment can only be made using a debit or credit card at the store's POS or the courier's POS during the hour of tradition.
12. Shipping Methods
You can choose to receive your products in the following ways:
12.1. Pickup from the store
After completing your order, if you have chosen this method of delivery, you will receive a phone call from our representative who will inform you about the preparation of your order and the appointment for its delivery.
12.2. Delivery within the Prefecture of Heraklion
The delivery within the Prefecture of Heraklion is carried out by a vehicle of our company and is FREE. If you have chosen this method of collection, you will receive a phone call from our representative who will inform you about the preparation of your order and the appointment for its collection.
12.3. Delivery to the rest of Greece.
Transport costs are determined according to the charge of each transport company or courier, and their payment is made directly by the customer to the transport company.
The user (customer) can indicate to us a transport agency of his choice. The transport to the agency within the Prefecture of Heraklion is carried out by a vehicle of our company and is free of charge.
You can find out the shipping cost of your order through our call center.
Attention : The company reserves the right to refuse to execute the order if the transport company or courier or agency refuses to send it.
13. Newletters – Newsletters – Advertising messages
13.1. The Company provides its users with the possibility to choose their information about the new products it has on the market and about any other offers, payment arrangements, etc. by sending advertising - informational messages to their electronic or postal address or by telephone.
13.2. The Company will not misuse the above service. Users are always given the option to stop receiving advertising messages.
14. Jurisdiction – Applicable Law
14.1. This Agreement is made in Greek. In case of any inconsistency between the Greek version and any translation, the Greek version shall prevail.
14.2. For any dispute that may arise between the Company and the user from the operation and use of this Website, regarding the interpretation, observance and application of these terms, the courts of Athens are competent and Greek law is applicable.
14.3. In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process throughout the European Union is now provided for. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
15. Other terms
15.1. The indicated prices of the products include VAT.
15.2. There is product availability.
15.3. For any delay or shortage, the user will be informed by phone, email or sms.
15.4. The user can also collect the products of his order from the Company's headquarters, in person or through a representative, by showing the order number and any document declaring his identity.
15.5. If the user wishes to issue an invoice for the purchase of products, he can request it during the order. Otherwise, a simple receipt is issued.